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Not getting order emails

alexwilcoxalexwilcox
edited May 2022 in Site Issues Vote Up0Vote Down
received 2 orders today and i've not received the normal emails from Brickowl telling me.

checked my junk folder too and they're not there either? any ideas? both orders were within the last hour.

Alex

Comments

  • 4 Comments sorted by Votes Date Added
  • LawrenceLawrence
    Vote Up0Vote Down
    An order e-mail was marked as spam yesterday, unfortunately once an e-mail has been marked as spam from an e-mail address, we can no longer send any e-mails to that e-mail address. The only way around this would be to provide a new e-mail address on your account.
  • alexwilcoxalexwilcox
    Vote Up0Vote Down
    Well that sucks!

    Order was marked spam by who? I was receiving emails fine yesterday?

    I previously had issues where brickowl emails went into my spam folder but managed to eventually resolve that last year. It's been fine up till now.

    I really don't want to set up a new email account just for this.
  • LawrenceLawrence
    Vote Up0Vote Down
    We have contacted our email provider and they have unblocked the address.

    When an email is marked as spam there is no information about which person clicked the spam button.
  • alexwilcoxalexwilcox
    Vote Up0Vote Down
    That’s good to hear! Thank you for resolving it.
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