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This one feels not so good
Situation: buyer places order (at roughly 2 AM California time, 5 AM my time). I only see one order, but I don’t see any sign of Stripe doing an address verification. CVC passes, but that’s it. So I go look at the Stripe Dashboard. OK, I see the same thing there, but … I also see a failed attempt just before the one that succeeded. Both for the same buyer, same amount, same card. The failed attempt was because the bank refused it ‘transaction_not_allowed’. This is using a debit card.
The sales amount is high enough (~$100) and the remaining stock of that item is low enough (roughly 1), that I don’t feel good about running with this one and taking the chance. The lack of an address verification (which some cards do not do) leaves me very uncomfortable.
Any other view points ?
The sales amount is high enough (~$100) and the remaining stock of that item is low enough (roughly 1), that I don’t feel good about running with this one and taking the chance. The lack of an address verification (which some cards do not do) leaves me very uncomfortable.
Any other view points ?
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Can I ask, have you been burned a lot recently? Or is it just the spidey sense (Peter tingle) going off?
Tyson.
I don’t know how easy/hard it is to use a debit card while not intentionally supplying an address. Had there been a validated address, I would have run the order without a second thought. As it is, the address could be anything.
It’s always possible that this is somehow tied to a wallet (e.g. Apple Pay), and that service is intentionally not passing an address. I am somewhat aware that certain pre-paid cards do not have an address.
I’m just overly sensitive about addresses and the shipment of physical goods, especially when the goods are HTF and close to not available anywhere else.
One other aspect of the missing address … This could be a seller elsewhere, trying to get me to drop ship (without my knowledge).
I think in your shoes, since the address is not verifiable, you could buy InsurePost insurance on this one just for your own piece of mind (it's like $1.50 per $100 I think). Or USPS insurance, which costs much more. Keep ALL paperwork and take a screen shot of the label or picture. Ensure you have live tracking on it. I personally like piece of mind. :-)
Just another viewpoint!
Most of the various postal insurances, are only claimable against postal handling issues. To the best of my knowledge, they do not protect against fraud. If you know otherwise, please enlighten me.
This order was canceled on Friday, and a message was sent informing the buyer of why I was canceling it. Late on Friday night, they placed the order again, same item, and with the same result. So I’m going to have to cancel it a second time. There are two ways I can prevent a third attempt, one is to leave the item with zero quantity, the other being to block the buyer. I’m left with the impression they don’t understand what is the issue.
The orders shows both a billing and a shipping address, but no address verification by Stripe. My view is that this has something to do with the card and/or the issuing bank’s policies about disclosing addresses. If this were cross-border card usage, then I might understand about why the address is being withheld, but it’s a US card being used with a US seller.
Another option (the buyer hasn't communicated with you yet? that would be a red flag there, if not in response to your canx) is to block them, yes. I'm afraid that I'm not at all conversant on Stripe so can't be more helpful. :-(
I’m still sorting this out, and deciding how to proceed.