I had shipped an international order in March. It was returned to me from the destination country with an "Unable to Forward" mark from the destination's post office. I have contacted the seller and confirmed the address they gave me was correct. They let me know they had been having some troubles with their local post office and that's why the package was returned to sender. The customer still wants the order and is willing to pay shipping again. This is the first time I have experienced such a situation, so I am looking for advice on how to handle this request.
Do I need to cancel this order and ask the buyer to place it again in order to get the shipping costs? Or is there another way to handle this situation? Thank you!
ladyiolanthe / Aurora Bricks