Hi there, I’m a new seller and trying to wade through the shipping cost/quote stuff without losing my shirt. I recently had a purchase of a set and my shipping calculation was way off—but payment received….I contacted the purchaser to explain my error and see if she preferred to cancel the order (and provided more appropriate shipping amount).
The purchaser still wants the set and is agreeable to the revised shipping—how do I manage this? Is there a way to set up a separate charge for this (like could I set up an inventory item for the shipping amount only on this case and have the purchaser order that?)
I’m so green that I have no idea how to process a refund yet (hopefully will never need to know how
) so just trying to figure out the best way to make this easy for my customer and not lose the shipping…
Any help would be MOST appreciated