Hello!
To use the forum, login or register above.
(If you are already logged in above, please click here)
Help please ...
... I have a Buyer who placed and paid for an Order, and now wants to add an extra Item to the Order. Neither of us know how to do it, so can someone help please.
Thanks & Regards
Stephen
MINIFIGURE MADNESS!
Thanks & Regards
Stephen
MINIFIGURE MADNESS!
Powered by Vanilla
Comments
If you haven't yet processed the original order, and your store's settings allow it, the system will combine the new order with the existing one, and recalculate the shipping fee.
If you have processed it but not shipped it, you can still combine the two orders but you'll need to manually adjust the shipping cost after payment. You can use the cancel option under 'more options' to initiate the refund.
The order combining settings are at https://www.brickowl.com/mystore/settings/order_settings.
Scroll all the way to the bottom, to the Order Combining section (see pic).
Depending on the status of the first order, you could temporarily change the cutoff status if necessary.
Happy New Year to you.
Stephen.
He also helped me a lot, thanks to the author and those who responded.
It was very helpful!