Hello!
To use the forum, login or register above.
(If you are already logged in above, please click here)
Would You Wait 10 Months to Tell a Seller You Never Received Your Order?
I received a message today from an occasional BO user that an order they placed in February was never received.
Unfortunately this is one of those orders where USPS never scanned the package (I get that out here for entire batches sometimes, sigh), so I certainly can't say on my end that the buyer did ten months back, and I will happily take them at their word (we're talking $6 including shipping here, it's not a big deal) and refund them once they reverify this is the order and message they intended to send me.
It just strikes me as a bit odd. I mean ten months later? Admittedly, I know that I get REALLY busy, forget about stuff, etc., so I could totally see me letting something like this go for a few months before I remembered, but wow, just so long?
Just wondering if any folks have any thoughts on this? Maybe I just wanted to share my surprise. :-)
Unfortunately this is one of those orders where USPS never scanned the package (I get that out here for entire batches sometimes, sigh), so I certainly can't say on my end that the buyer did ten months back, and I will happily take them at their word (we're talking $6 including shipping here, it's not a big deal) and refund them once they reverify this is the order and message they intended to send me.
It just strikes me as a bit odd. I mean ten months later? Admittedly, I know that I get REALLY busy, forget about stuff, etc., so I could totally see me letting something like this go for a few months before I remembered, but wow, just so long?
Just wondering if any folks have any thoughts on this? Maybe I just wanted to share my surprise. :-)
Powered by Vanilla
Comments
If I was the seller in this case, I would do refund, since it's such a small amount. But also: when informing the buyer of the refund, friendly ask the buyer for a bit more background info on the long time, just out of curiosity.
Never heard back from this person - seems that he/she found it somewhere in the corner.
End of October / beginning of November we have received a lot of message from customers from Australie and New Zealand that the shipments have not arrived. There had been some problems with Deutsche Post which we could follow up. In these cases without tracking we have refund the amount, with tracking we have requested an investigation at Deutsche Post.
But if a customer would claim after 10 months I would decline this request that the time is too long for a claim. If he/she has such a chaotic system at home and does not recognize if something has been delivery, this cannot be our fault (this is nothing I would write to him/her).
Strange people living on this planet, really.
And thank you all for letting me share my concern - normally I am super laid back and unquestioning (I tend to trust people until proven otherwise <s>), this just was kind of a weird situation I had never run across! :-)