Email addresses on Brick Owl

Canadafirst

We have a customer who claims his package is lost.

We need to open a claim with the shipping company.

They need his email address to have him fill a form saying he did not receive the package etc...

We asked the buyer for his email address and it's not showing in his message.

Is there any way for a buyer to communicate this information or does that mean that it's impossible for sellers to open claims that require buyer email addresses?

Hoddie

Click 'contact customer' and an email address for the user will appear ending in @m.brickowl.com. It will be a string of random characters. You can give this to the shipping company.

Canadafirst

Thanks!