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Hello,
I would like to open a subject about feedbacks.
Actually when there is an order the only person that can give good / neutral / bad feedback is the buyer.
A transaction is the point of view or buyer and seller.
From my experience i already met some buyers that had no problems to try to thief stuff.
As shop i would find normal that i could give also my point of view (neutre or negative) of a buyer if he isn't fair. Not as revenge but just to know to which i'm dealing with.
The only stuff that you can do as shop actually is just to answer the feedback of the buyer but it doesn't help others shops to have an idea of the buyer that the guy is.
If a buyer that has 20 negatives feedbacks in a row i should be warned that this guy is potentially problematic.
I would like to open a subject about feedbacks.
Actually when there is an order the only person that can give good / neutral / bad feedback is the buyer.
A transaction is the point of view or buyer and seller.
From my experience i already met some buyers that had no problems to try to thief stuff.
As shop i would find normal that i could give also my point of view (neutre or negative) of a buyer if he isn't fair. Not as revenge but just to know to which i'm dealing with.
The only stuff that you can do as shop actually is just to answer the feedback of the buyer but it doesn't help others shops to have an idea of the buyer that the guy is.
If a buyer that has 20 negatives feedbacks in a row i should be warned that this guy is potentially problematic.
This discussion has been closed.
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If you have an issue with a buyer you can use the Report an Issue feature. This then tells other sellers - anonymously - that a store had an issue with the buyer, such as the buyer reported not receiving their order or they didn't pay, etc. Multiple such reports may show a pattern and sellers can elect to take additional measures to protect themselves, or in exceptional cases even to cancel the order.
Don't change anything, buyers are innocent !
In any case, you asked for a debate but clearly only wanted to hear from people who agreed with you, so I'll leave you to it!
All the best.
Sellers can to at any time here on BO after fulfilling the order. :-)
I agree with firestar in that BLers seem to be into "revenge" feedback at times... I haven't seen that here at all (thankfully). Perhaps because it is a smaller platform, it doesn't try as much attention from the trolls as the larger one does.
Also, as Hoddie notes, you cannot charge buyers separate fees here on BO - you must build any fees you incur into your part pricing; if you called those out in your invoice, even if the buyer concurred, I do agree, that could be why they left a neutral feedback. You'll see that in your store and item settings there is no field for "fees". :-)
Stay well!
I'm not speaking about revenge. A transaction is not only one way.
That's what i'm trying to explain.
@Hoddie No problems to not charge "additionnal fees on brickowl" if you want. I can directly charge them in parts price if you prefer. It's quiet the same. We do it in the quote. People are free to accept it or not. I don't force them to pay after they do a quote request.
On bricklink there are options : IBAN / friendly paypal etc. If they do, i don't charge any extra fees.
On brickowl it's automatically a commercial paypal (that doesn't protect sellers) and our price don't include paypal fees. No offense but i don't think that you really understand paypal.
About ur last sentence : typical sentence from a guy that has no argue. I can literally answer you the same.
For what it's worth, in France, you lose Seller Protection if you pass the PayPal fees to your buyers, contrary to your agreement with PayPal. It explicitly says this in the terms and conditions. I suggest rather than accusing others of not understanding something, you perhaps make yourself familiar with it first.
Let's give you 2 examples :
- An order without tracking : letter doesn't arrive/buyer says that letter doesn't arrive, if he opens a complain on paypal as shop : you are forced to refund them totaly. They will answer you : "you should have take a shipping assurance
- An order with tracking : paypal will answer you the same.
Call them and ask them. That's litteraly what they explained me by call and by message : "paypal isn't an assurance, it only protects against thiefs (like somebody says that his order didn't arrive and tracking proove something else). You have to take an assurance on the postal service".
Maybe i falled on the wrong guy.
But if you have a different experience about their protection i'm really open mind.
To @Hoddie ; where in BO terms does it state fees aren't allowed? I currently put a $1 handling fee in the price of the shipping (and mention it in the shipping method description). Am I technically breaking that rule then?
https://www.brickowl.com/help/store-fees
As your fee is "baked in" to the shipping/handling cost, it's fine.
After if you wanna speak about it we can go in private. No problem at all
If everybody is happy with the actual system that's good.
I know that some sellers would use it as revenge, like some buyers do. And actually it's not a problem i guess? I mean that buyers use it as revenge.
And if you think that i'm that kind of guy : on 1600 orders on BL i let 1 negative feedback. Guess i'm not the kind of revenge guy.
As i gave some others example : one guy "pressured" me to pay his VAT fees (he lived out of EU) and multiplied it by 4 (i have others example but that's also not the subject). My only solution was to write to BO webmaster and complain about him.
1st i'm not 12 years old and call the teacher about what a guy in the classroom did.
2nd i dunno the webmaster of brickowl. Not judging him at all, but not my point of view to give the power of a guy to decide if he has to cut off his head. It's base on different experiences and not only one.
As seller i appreciate to do good deal with good persons. When i don't feel them i could have opportunity : either to refuse to deal with them, either to force for example trackings.
Like for example a guy that says that he never recieve his orders if i see that 20 shops complain aobut this guy that he says that he never recieve anything i could just add a tracking to just see if he's lying or not.
(that's also to answer to @firestar246 )
But as i said if nobody find any logic in what i'm saying let's just close the subject. I mean i understand that there will be some revenge but there is also some revenge from buyers actually and that's not problematic so i don't get why it would be as sellers.