Messages issue

TechnicMadMike

I keep getting the exact same message from a buyer, asking if they can cancel the order as they changed there mind on the color

this is the 3 order from the same buyer I've got the exact same message, I did cancel those orders but now I think there is a problem somewhere

Any Ideas?

Area 51 Bricks

Well.. ether someone has a rude sense of humor, or they are very indecisive… couldn’t think what else it could be…

TechnicMadMike

All these are exact same message

brickadoon

Hi @TechnicMadMike , I had exactly the same issue yesterday too (with the same buyer). I think they are just sending the message multiple times until the order is actually cancelled. The messages stopped as soon as I cancelled their orders.

TechnicMadMike

so its definitely the buyer then cheers. I think its time to remove him from my store as this is the 3rd times in a row

brickadoon

I'm considering the same. It's the second time for me...

Pikka

Is it possible to ban problem buyers in advance? Do we have to wait them to place an order, so we could check their profiles (feedback, disputed chargebacks, non-payments...) and only then take action?

TechnicMadMike

I think you can just block them, if you just copy is name into your ban search box

Lawrence

@brickadoon seems to be correct

Brickingamazing

We had the same issue yesterday too - only just seen this thread sadly. Same user. As we had multiple orders we asked which were to be cancelled. No response - just the same request to repeatedly cancel.

TechnicMadMike

is this what you got too? just out of interest.

Hi!

Apologies in advance, but could I cancel the order, please? Just had to rethink what color bricks I need.

Regards,
James.

brickadoon

It's odd, they've made loads of orders with us in the past few years but in the last month or so we've had to cancel several orders on request. We've noticed the username has changed too.

Calibrick

You can block buyers in your store's dashboard (Settings Tab, then choose Blocked Customers). :-)

WESTIEKaTH

@TechnicMadMike @brickadoon- I am in exactly the same position. This is all so weird because the customer has done exactly the same to me at least three times in the past and again over the weekiend. I am in ecxactly the same position with same messages, except I have cancelled butthe messages are still coming through. I am thinking of blocking because of course I get charged by paypal but then losing the charges as I am refunding him in full!!!
It seems this customer is doing it to many of us.
@Lawrence is there anything you could advise???

WESTIEKaTH

just reading again I have decided to block him but what if he changes his name. If he does and does the same thing I am going to refund him but hold back the paypal fees - or can I not do that???

TechnicMadMike

I've just checked and found out that I've had loads of orders of him with his original username.
He also requested orders to be cancelled repeatably!! I wonder why he changed his account?
So he must be placing many orders and then picking the one he actually wants to keep, which makes no sense when you can just keep each store cart open and pay when your happy.