Are quotes working correctly?

tons_of_bricks

So when I checked my overnight emails Saturday morning, there were two emails that I had gotten quote. The first was from a user. The second was half an hour later, from the same user, saying they modified their quote and not to bother with the first one. However, when I went to Brickowl, I had no quotes. Checked my orders, and I didn't have any from that user. Thought maybe they found someone else and cancelled their quote before I saw it.

But I just got a message on our FB page today from the buyer asking about their quote; a couple pieces had been purchased by other buyers and they were wondering if something went wrong. It looked like their quote went through both times as I had received emails for them, yet I had no quotes on my store when I checked. Perhaps the user cancelled without realizing it, but perhaps @Lawrence might know what happened and if there might be a bug.

beaverbrick

It's likely that you sold some items that were on the quote and can no longer fulfill it... so it automatically disappeared.

Lawrence

Usually this just means the customer cleared the quote. If you’re concerned there may be a system issue you can email details of the issue using the contact link at the bottom of the page.

tons_of_bricks

@beaverbrick quotes don't work that way here; quotes don't automatically disappear even if items aren't available anymore.

@Lawrence must be what happened. They placed a quote for a third time and it went through.