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How to add shipping cost to order / invoice?
I received an order, but where to add shipping cost?
Currently the order shipping cost is 0,00 which of course I cannot ship it for...
Currently the order shipping cost is 0,00 which of course I cannot ship it for...
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BO works as follows:
1) Set up your shipping methods: https://www.brickowl.com/mystore/settings/shipping_methods
2) Allow 'request a quote' for any order not covered by your shipping methods.
3) Buyers place orders and select a shipping method if available, or 'request a quote' if not.
4a) If the order was placed with 'request a quote' - it's not an order as such, just that the customer has asked how much it would cost to ship. You can enter the shipping cost and then the buyer decides whether or not to proceed.
4b) Once the buyer has accepted the shipping cost, either because there was one automatically available or they've accepted the quote you provided, the order is placed and the buyer pays.
If you've received an order with 0.00 shipping cost, it's because you have a shipping method set up that way. Or perhaps you've received a 'quote request' rather than an actual order.
I am indeed used to add all charges afterwards then send invoice, so this is just a different approach
If its pending that suggests they haven't yet paid, or perhaps they have but did not mark it as paid. Did you provide payment instructions? If not you'll need to send them a message.
You may have done this already but you can set up your available payment methods by adding instructions on how to pay.