Sorry if I missed an announcement or prior post, but how come sellers can not leave Negative or Neutral feedback here? I personally have not had any issues yet, but just wondering why it isn't available.
Also, if a seller gets negative feedback, can the seller respond/reply on the feedback posted against them or have an admin look into it?
Or are we as sellers just left with the one sided deal on this (only positive feedback can be left) ?
Again, sorry if this has been brought up and I missed it.
Thanks!
Comments
That logic is kinda dumb in a few ways though.
A customer can give you just as bad a experience as a seller can, but yet we can only reward them. I was kinda... "bitched" out here a few days ago because i was told that i "assumed if buyers didnt leave feedback it was an ok experience for them" but yet we are kinda forced to give them positive feedback because its ok to assume that its ok for us.
That being said, I too would like sellers to have the ability to give non-positive feedback to buyers. 99% of buyers are great. It is the 1% I would like others to know about, and for other sellers to warn me about.
Thor
Something more valuable would be along the lines of:
Seller Feedback
Total Lifetime Sales 3,201
Problems Registered by Buyers 12
Resolutions Agreed 11
Problems Registered by Seller 20
Resolutions Agreed 20
Buyer Feedback
Total Lifetime Purchases 39
Problems Registered by Sellers 1
Resolutions Agreed 1
Problems Registered by Buyer 22
Resolutions Agreed 9
What this says is that this person has had only 12 complaints from 3,201 sales, of which 11 were amicably resolved. But the same person has raised 22 complaints when making 39 purchases from other users. This is unacceptably high and would likely result in sellers wanting to avoid doing business with them.
No feedback system is perfect but one where someone has to be cajoled or bribed into leaving positive feedback has an inherent fault built into it
I suspect the reason why sellers cannot leave a negative or a neutral feedback about a buyer is because some sellers, in the past, used that to stop people raising complaints. "If you try a chargeback I'll leave you a neg and destroy your 100% feedback score." - at the end of the day a chargeback may well have been reasonable in the circumstances, but some buyers would have been bribed into foregoing their rights.
But the numbers wouldn't depend on those "comments".
Not leaving feedback isnt really an options as it helps NO ONE. plus to not leave feedback your having to guess what users think... pretty sure you complained to me about this already. You shoudnt be forced to just not leave feedback or leave only negative feedback. Please do me a favor and just stop commenting on my posts and ill do the same for you. If all your going to do is complain about what i say in one post... then say the same thing in another post.
I agree (again)... Not leaving feedback helps no one. In particular, not leaving feedback for problem buyers surely does not help sellers who later have to deal with those buyers. As a seller, I would love to know if any of my buyers have caused problems for other sellers in the past.
Please do me a favor and stop imagining slights or that you are important enough for me to "complain" about what you post. I simply disagree with some things you post, and agree with other things you post. Contrary to what you might think, it is not personal. You, however, seem determined to make things needlessly personal. Call it what you like... Let's just agree to sometimes disagree, and sometimes agree.
Thor
Why? Treating customers differently based on gossip is Bad Business. Might well be illegal too.
Think about a bricks-and-mortar store with a "rogues gallery"- how would that play out? Not well at all.
Behavior like this can and often does turn toxic very quickly.
It's the sort of behavior that can sometimes result in a lifetime posting ban.
I am sorry, but I don't appreciate people who whine and play the martyr and cry about being mocked and attacked when nothing of the sort happened. I have opinions and I express them bluntly. If Eric cannot simply accept our occasional differences without ascribing something nefarious and personal to them, he should follow his own advice and stop responding to me.
And Tim... I don't consider non-positive feedback given by a seller for a transaction they actually experienced to be "gossip". Nor do I consider it "bad business" to take such feedback into consideration when deciding how to deal with a particular customer (e.g. requiring insurance and tracking for their order). And it certainly is not illegal. I will ignore the other bait in your post.
Thor