Home› General› Everything Else

How do refunds work?

CodeSokaCodeSoka
in Everything Else Vote Up0Vote Down
I had an order that I refunded a part and I was not seeing the refund on my PayPal. The only amount I am seeing is the original order price. Does it just take awhile to update, or am I doing something wrong?

Comments

  • 5 Comments sorted by Votes Date Added
  • CalibrickCalibrick
    Vote Up0Vote Down
    So long as your BO order screen is showing the refund, I wouldn't worry about it for at least 48 hours (see my comment under the other question). At that point, you may want to reach out to PayPal, that seems unusually long to me.
  • EmporiosaEmporiosa
    Vote Up0Vote Down
    Just to double check, but do you have the business version or personal PayPal? (Please correct me if I'm wrong Lawrence) but I think the refund is only automatic when you've done the "Premier/Business" connection with a Business PayPal account. When it's the personal one, you still have to go and do a manual PayPal refund.
  • Mrs SwoopMrs Swoop
    Vote Up0Vote Down
    I have a personal paypal account and whenever I do a refund I get a message on the screen saying that I have to manually refund from the payment source. I don't know if it's different for business paypal accounts.
  • CodeSokaCodeSoka
    Vote Up0Vote Down
    Yes, I have a personal account. I did a manual refund, and it seemed to work. Thanks for your help.
  • CalibrickCalibrick
    Vote Up0Vote Down
    I learned something today - I had no idea there was a difference between PayPal biz and personal accounts (I chg my personal to biz the day I opened here). This was educational, thank you! :-)
Sign In or Register to comment.