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how do refunds work?

CodeSokaCodeSoka
in Everything Else Vote Up0Vote Down
I had an order that I refunded a part and i was not seeing the refund on the paypal. does it just take awhile to update, or am I missing something?

Comments

  • 3 Comments sorted by Votes Date Added
  • CalibrickCalibrick
    Vote Up0Vote Down
    I usually see refunds on my PayPal pretty quickly (using the refund option on the BO order screen)... as in a few minutes. I have a business account, unsure if that makes any difference or not. It could also be that THEIR method of paying PayPal takes longer to process, e.g., they tied into the checking account vs. a credit card, so that is why it is taking longer to show up. :-)
  • VosblokjesVosblokjes
    Vote Up0Vote Down
    Do you have a business PP account, or a personal?
    If it's a personal one, the refund doesn't happen from BO when you do a refund, you will have to do that manually in PP.
  • HoddieHoddie
    Vote Up0Vote Down
    The automatic refund will also fail if you don't have a large enough balance in the currency you're trying to refund, even if your overall balance is sufficient.
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