Bricksync bug

Secondbricks

There is one item in my store that I noticed is constantly been replaced when I run Bricksync by which I mean if a potential buyer has added the part in their basket and bricksync runs then the part will be shown as no longer available unless they search again for the piece. It seems it is providing a new Lot ID upon bricksync. Is this a known issue that has a simple resolution? Thanks

beaverbrick

@Pocket Bricks

Potentially a difference between your local tracked inventory and BrickOwl's inventory (assuming it's BrickOwl where the item keeps getting re-created).

Try running command "verify" in the BrickSync window. This will show any differences, without making any changes.

If that doesn't show anything up, give us details of the item causing the issue.

Secondbricks

Thanks for the tip beaverbrick. Will check it now

Secondbricks

@beaverbrick

So this is the results of verifying (if you can see the attachment)?

Not sure what to do with this or whether it points to anything.

Lawrence

Could you let us know what the item is?

beaverbrick

@Pocket Bricks

"Remove 2 orphaned items in 1 lots with unknown external IDs."
So that is saying you have something in your BL inventory that is unknown to your BrickSync tracked inventory.

If you take a look at your log file it should tell you which item it is...
your-bricksync-folder\data\logs\bricksync-2021-01-27.txt

Open the text file and scroll all the way to the bottom of the file. You should see a line that looks like
"LOG: Delete orphan item, ID xxx ..."

Is that the item that keeps getting re-created?

Stellar

@Pocket Bricks firts type 'blmaster off' you shouldn't leave it enabled.

beaverbrick

Oh, you've got BL Master mode enabled... did you enable it to add the item to your BL inventory, but forget to turn it off again?

When you turn BL Master mode off, BrickSync's tracked inventory will update with any changes.

Secondbricks

@Lawrence

This is the part in question (could be others but I always see this as recently added even though it has not been)

https://pocketbricks.brickowl.com/store/lego-baby-in-dark-tan-wrap-minifigure

Secondbricks

@beaverbrick regarding BM Master on/off, I don't believe that is the issue, I'm aware of the need to turn off to synch

Secondbricks

Regarding the log, these two appear but not the baby item

LOG: Delete orphan item, ID sh024, Name "lego-harley-quinn-minifigure-185050
LOG: Delete orphan item, ID sw0914, Name "Imperial Patrol Trooper"

Hoddie

Try typing following into BL:

owlforceblid 977915 col339

If that resolves your issue you can also then do:

owlsubmitblid 977915 col339

Secondbricks

@Hoddie @beaverbrick

Issue still persists. Please see screenshot

beaverbrick

@Pocket Bricks

It's mapping from BL to BO correctly.

I would try deleting the item from your BL inventory, sync to BO so that it gets removed from there too. Then re-add the item and re-sync.

Stellar

@Pocket Bricks I already suggested you that you need to have 'blmaster off'...

Hoddie

I agree, I don't think it's advisable to be running any commands while blmaster mode is turned on. Incorrect use of blmaster is the cause of many BrickSync problems.

Secondbricks

@beaverbrick, thanks this worked!

@Stellar @Hoddie, good point. I actually tried it in both ON / OFF modes to ensure there was no issue, just the screenshot I shared was the ON mode. Thanks for all your advice though