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Server Issues

LawrenceLawrence
edited January 2014 in Brick Owl Vote Up0Vote Down
As many of you will probably have noticed, the website has been intermittently up and down for around 12 hours. After many red herrings, I eventually traced the issue to an overheating processor. As the processor overheated, it would throttle the processor which slowed everything to a crawl. The host should now have fixed the cooling on the server.

I greatly apologise for the inconvenience this has caused, it will certainly have resulted in a reduction of orders today.

Going forward, I will make a plan for having a second server to mitigate the chances of this happening again.

Comments

  • 12 Comments sorted by Votes Date Added
  • AladineAladine
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    Thanks, Lawrence. There was a message on the welcome page, and - great! - not only you took care of the problem on a Sunday, also, instead of leaving us in the dark you tell us what has happened. Wonderful site here !!!!
  • budgetkidsbudgetkids
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    I also think it is great. You effectively took care of the situation and fixed it as quickly as humanly possible, especial as @aladine said, on a Sunday.

    I can imagine it now though, @Admin purchased a window cooling unit, has the server opened up with the A/C unit blasting inside it. :P

    Chris
  • LawrenceLawrence
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    @budgetkids The server is actually in a datacentre in France, I don't think you lot would be very pleased if I ran the server from my house on my broadband connection.

    Fortunately since I posted that message everything still looks normal on the server so there shouldn't be any more of the up-and-down.
  • budgetkidsbudgetkids
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    You could always upgrade the connection!
    I figured it wasn't in your home.

    It is always fun to reference the movies that depict large servers and 10 flat screen TVs in an overly large set-up with a 30yr old who lives in moms basement. Then mom yells down to him "I just finished washing your underwear for tomorrow" as you invite friends downstairs to see your set-up.
  • LawrenceLawrence
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    I'm afraid my setup is far less stereotypical, but that sounds fairly accurate of a few years ago.
  • GrahamGraham
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    Lawrence as always = Top Jolly!!

    Just curious - what's the Miami connection?
    (Cloud Fair or something)
  • LawrenceLawrence
    Vote Up0Vote Down
    They're a CDN to speed up delivery of static content like images.
  • GrahamGraham
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    I thought all you need do is "Try turning it off and turning it back on again" ;)

    @ Budgetkids on from that - sounds like Richmonds "room"
  • polarbomberpolarbomber
    Vote Up0Vote Down
    good job
  • GrahamGraham
    Vote Up0Vote Down
    As many of you will probably have noticed, the website has been intermittently up and down for around 12 hours. After many red herrings, I eventually traced the issue to an overheating processor. As the processor overheated, it would throttle the processor which slowed everything to a crawl. The host should now have fixed the cooling on the server.

    I greatly apologise for the inconvenience this has caused, it will certainly have resulted in a reduction of orders today.

    Going forward, I will make a plan for having a second server to mitigate the chances of this happening again.
    Looks like everyone waited till you got it fixed, I wasn't expecting to be quite so busy!!

  • BrikomaniaBrikomania
    Vote Up0Vote Down

    It is always fun to reference the movies that depict large servers and 10 flat screen TVs in an overly large set-up with a 30yr old who lives in moms basement. Then mom yells down to him "I just finished washing your underwear for tomorrow" as you invite friends downstairs to see your set-up.
    Will always remember to the 'Warlock' in Die Hard 4. :D

    Thanks for the fix!
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