Shipping more than calculated

Area 51 Bricks

So I got an order for $0.22 and shipping was more than the buyer was charged, I contacted them (about if they would be willing to pay the extra $ or if they wanted a refund) but they haven't responded... so should I just refund them and cancel the order?! Suggestions anyone?

Vosblokjes

First of all look into why the shipping was not charged correctly and make changes to your shipping settings if needed.
Making a refund will cost you the PayPal fee, so whatever you do, it will cost you money. And remember that the buyer can't help that shipping was not calculated correctly.
I don't kno how much more the shipping is costing, but if it is only a few dollars than bite it, send the order out and consider it a lesson learned.

Mrs Swoop

Yes, I agree with Baskrie. They placed the order in good faith and paid what was asked, I would honour the order and take the hit. And fix whatever went wrong with the shipping.

Area 51 Bricks

Thanks, for the info...