Customer across the US selected Pickup option

Randyipp · December 2020

So I am not sure what to do exactly. I can refund the order but can I send them an invoice with shipping added? They paid by Stripe so I am not sure how to ask them to send the money for just shipping. I have since removed my pickup option, it of course said make prior arrangements before using but guess that 0.00 charge was too enticing.

Advice here would be great, thanks.

I am in NH they are in TX, a bit far for a pickup.

Bricks-Shop · December 2020

Hey Randyipp,
I would suggest to send a friendly email to your customer with an explanation what went wrong. I think they can also make another payment directly via stripe.

Regards,
Oliver from Bricks-Shop

Emporiosa · December 2020

I had the same problem when trying to offer local pickup (as I do have quite a few of them that use it here). What I did instead was remove it (since you'll keep having that issue), and I put some notes saying to reach out if you would like local pickup. After that, I made a generic code that I told the local folk about that they can use to set it to free shipping when they wanted to use local pickup. I also give the code to people who order with shipping in the same city but I let them know free local pickup is an option when using that code.

Randyipp · December 2020

I let them know, and have removed it right away. I didn't know there was a way to create a free shipping code, what a great idea. I think this is just going to be one of those lessons... I can't find a way to create an invoice with stripe or add the shipping fee to my order after payment.