Change "days" to "business days"

tons_of_bricks

So when selecting the timeframe that my store ships orders out, I selected the 2-5 days one. Can that be changed to business days? Because if not, then technically orders placed on Friday have to be shipped out in 3 business days due to the weekend cutting into the timeframe. Normally that isn't a problem for us, but we've been receiving a ton of large lot orders lately and some take those full 5 business days to get out.

Mrs Swoop

I believe it already means business days even if it doesn't say it. I have mine set as 1-2 days, I don't usually post orders placed on Friday until Monday and I don't think it's adversely affected my average despatch time, I've certainly never been reminded to send out orders as I believe happens if you miss your despatch time.

I'll vote for it to say that though.

Calibrick

I'll upvote.

Pikka

Upvoted. We usually ship the same or the next day, but orders that come on Friday afternoon can't be shipped before Monday. That means it's practically impossible to have a dispatch time of 1-2 days, without specifying these are business days.

tons_of_bricks

@Mrs Swoop I believe the site counts it as 5 business days. I don't seem to get the delayed shipping alert until after 5 business days, not just 5 days. However, the "ships in 2-5 days" on my store page has confused several buyers in the last month who's orders took longer than 5 days to ship but still within 5 business days. So the site should really clarify here.

Stellar

It seems it excludes weekends as said in this tooltip attached.

Business days may differ from countries or from cities.

Mrs Swoop

@firestar246 Agreed, it should be clear to everyone

Calibrick

I don't think I've ever seen anything with 11 votes... ;-) Tagging @Lawrence just in case he hasn't spotted this thread so he can watch it. :-)

Bricks-Shop

I could see under the setting "despatch time" a small note which shows Business Days: 'The amount of working days that all of your orders will be despatched within'.
Hopefully my English is good enough to translate Business Days into Working Days
Sometimes we use in Germany "D-English" - a mix of Deutsch and Englisch.

Regards,
Oliver from Bricks-Shop.

Lawrence

We've now added a tooltip to clarify this on store pages

Calibrick

You rock, Lawrence!