Customer requesting cancellation of 3 orders

Kaydee27

Hi,
Can anyone tell me the protocol for a customer requesting 3 cancellations. I know how to cancel and refund but does this go against me or is there a way for the customer to cancel the orders themselves. The customer placed the orders yesterday and apparantely has buyers remorse today. Thanks for any guidance on this.

Lawrence

If you have a request to cancel orders, there is no penalty against the store, and there is no way for a customer to do that themselves.

Kaydee27

Thank you! is there a selection for customer requesting this or do I just cancel?

Lawrence

You would just need to cancel that from the more actions drop down on the order

Kaydee27

Thanks again for your help