Hi all. Is anyone having a problem that I appear to be having? I have received a few orders over the last few weeks - where the order is mainly bricks (mostly 1x4, 1x5 etc. The weight on the order is far below the allowed weight to send as a large letter, but when I go to post it the weight is over 100g which takes me to the next price band. I have to take the extra myself which is really eating into my profits as some of these orders are quite low in price. Is anyone else having this? My packaging is the same as I always use but the latest order's weight was 79.28gr but when I went to post it, the weight was 103grm. I have weighed my envelopes and they come nowhere near 20gr. Can anyone share some light on this subject please?
Comments
If you're finding this is a common problem, just add restrictions to your shipping methods so for the up to 100g, make it cap at 75g, etc... Always leave a bit of wiggle room if you're finding it's happening a lot.
Make more allowance within your shipping weights for such things, and refund any excess shipping, potentially losing orders because the shipping is higher than it should be.
Keep it as it is now and cover the cost of excess shipping yourself.
Anyhow I have very often the problem with the automatic shipping fee calculation of instructions. These dimensions here and on the other site are a blame. The outer dimensions are wrong or are missing and the weight is very often more than 25% away. If I recognize this I correct this on the pages. On the other site the buyers can place an order, but they have to wait for me to add the shipping fee - some time lost, but no money lost. Here at Brick Owl it takes very often the most expensive shipping fee - true to the motto "it will fit in the largest box". Yes it does, but I think a buyer leaves the page if the shipping fee for a small 5g instruction is 15 € instead of 3.5 €.
Have a great time,
Oliver.