HELP! Shipping Method "REQUEST A SHIPPING QUOTE"

toybrickpalace

I set up my Shipping Methods to ship by weight for 1st Class packages less than 1 lb AND the option to Request a Quote for packages Over 1 lb:

My Store - Settings - Shipping Methods - 1st Class Uninsured (United States) - Enabled
My Store - Settings - Shipping Methods - Request a Quote - Only Show if No Other Method Available (United States) - Enabled

I browsed the listings for one of my minifigs I had imported and surprisingly, the item had "Request a Quote" by it. I Deactivated the "Request a Quote" option in my Shipping Methods and then my item changed to "Does not ship to US". When you click into the item it shows my store and "Ships to United States."

Any idea what is going on? I would close the store until I get this fixed; however, I have several folks with carts open shopping. Thanks for any advise.

Vosblokjes

Could it be that the minifigure you tried has no (or wrong) weight in the BO catalog?

Having 'request a Quote' seems better than closing shop, but don't look to much at the open carts number. I have 41 open in my store, but don't expect them all to be bought in the coming days.

toybrickpalace

Thanks for your response @BasKrie - Good guess since the reason I was looking up the original item #629405 was that the photo was not showing up, and I wanted to see if I should delete the item or if others had it without the photo (which they did). The BO Catalog does list a weight on #629405 however. I tried searching a Tree Item #3471 and our store toybrickpalace(1000) and LuLaLegoShop(0) both have "Request a Shipping Quote" & "N/A" for price + shipping as the options. We are both new to BO.

Vosblokjes

In that case, take another look at the shipping method, are there size restrictions?

Hoddie

https://toybrickpalace.brickowl.com/page/delivery

looks a bit of a mess. You wouldn't expect to see duplicate rows for the same shipping method, so that needs sorting.

Lawrence

@Hoddie looks like that's due to zones, I'll have to change how that looks

It looks like you have a minimum weight of 28g so the method wont apply to anything below that

Hoddie

Ah, hadn't come across that before.

toybrickpalace

That's it! I had 1.0 oz as the minimum instead of 0.01! I knew it was something I just wasn't seeing! Thanks @Hoddie & @BasKrie for your input! Just one more question @Lawrence, the table will not allow me to Update. When I select "Update", it goes to the final band that should be left blank and displays "Please fill out this field" in the "None" cell in Zone 1. Can you update this table for me with the 0.01 oz as the minimum? Thanks!

Lawrence

@toybrickpalace Looks like that was a bug with the form, that's now been fixed, so you should be able to set that to 0

toybrickpalace

@Lawrence - Thanks! I have changed to 0 and it works!

Tinktacoma

I was having the same problem...this fixed it! Thank you!!