Order Payment Submitted Status

sqlplus

Hello Everyone,

I currently have a Customer Order with status = Payment Submitted. I never received the paypal payment.

Meanwhile, the customer wanted to add items, since he was not able in the current order, He created a second order and this one worked. Meaning he paid and I received the payment. And the status = Payment Received.

Now, what can we do about the Order with status = Payment Submitted? Order was created over 12 hours ago.

Need advise,

Thanks,

Steeve

Lawrence

It looks like you have the PayPal for standard accounts payment method which means customers can place orders without paying for them. The customer can still pay for the order using a link on their order confirmation email if you want to request they make payment for the order.

sqlplus

thanks for the help. Any of you have experience with paypal for enterprise? I personaly sell brick so I can buy more bricks, it is really just a hobby. the day I have to manage taxes, or paperwork because I created a business paypal account, selling will become less fun and more like a job.

robernat

@sqlplus
Upgrading to 'business' on Paypal does not imply you need to be a business. Whether you cash money with a private or business account doesn't make much difference, there's just a few different options (and possibly coverage/fees are slightly difference bewteen the 2) like the option to get a report over 'fees' (monthly-yearly) for tax reports, nothing 'more' to worry about, I say 'more' as the interaction between paypal (considered a 'bank') and your local government does not change with either account, so if they need to make a report about something 'suspicious', they'll do it with both types of accounts, but I doubt small amounts (even a few hundreds) will make them worry about you ;-)